Pet Mama

The owner is lovely and so accommodating. The employees are all very helpful and friendly. They are doing a great job at curb-side pickup- it is very organized and they have updated their website to make shopping during the pandemic easy. They have a great selection of food, treats, clothing, and toys. Before lockdown I brought my dog in to try on jackets and they were so patient and allowed her to try on multiple jackets to find the best fit. Great shop.

I have been shopping here since I moved into the neighbourhood nearly five years ago. I appreciate the kind and helpful staff, the great selection of high-quality products for my cat and most of all the home delivery that makes picking up a big bag of dry kibble much much easier for a city gal with no car.

Pet Mama has an amazing loyalty program where you actually earn $ easily from your accumulated purchases and every 12th bag of dry dog food you get is free, which is also a nice way to save. They really honor there same day deliveries and go above and beyond ordering stock if something is low and you need it. They also take your pets picture if you bring them in and jt goes on their wall, they add your name and dogs name so they greet you right at the door, and they have a water bowl and treats for every visit. I'd say the product selection as well for this small of a store is amazing. This is my go to spot for all my pet needs (except treats, wish they had more variety there).

We had a horrible experience with my puppy at this store. I bought a harness for my 4 months old puppy because her existing harness was too tight for her. The sales associate recommended a harness which costs 55 cad and shared that the harness is very durable. The harness lasted only for 1 day, and the store did not accept to exchange or refund the product next day indicating that the puppy chewed the product. The manager of the store is very unprofessional and she was not honest about the durability of the product. I will never purchase anything from this store again, and I am very disappointed with the lack of integrity and professionalism. I feel that my money was stolen by the owner of this store without providing any goods or services as I wouldn’t expect to pay 55 CAD for a harness which lasts only 1 day.Below response is a good indication of the lack of integrity of the store manager, as it does not admit the fact that the durable" harness which they recommended lasted only for 1 day. They are not taking the accountability of the products they recommend and sell.The staff give treats while they are selling products and asking from customers to leave the store when exchanging/refunding items. The male sales representative literally asked me to leave the store when I tried to exchange the product. I have never been asked to leave a store before

I love having a locally owned pet store just down the street from my house. I have been coming to Pet Mama for years after adopting a cat. The staff are always very kind and helpful. They offer free same day or next day delivery over $40 dollars, which is amazing since many people often don't have cars in the city. The owner is also very kind and she often brings her two sweet dogs to the store. They also have a points system so you can earn money towards your future purchases, which is rare for a small business. I would definitely recommend Pet Mama to anyone in the area.

Tiny store but they have so much stock!! Super friendly owners. They carry our dog's favourite treats (Benko brand) and always have tons of options for treats, toys and accessories. Same-day free delivery is a huge plus. My dog drags me to the door when we walk past because she knows she'll get a treat if she goes inside.

Fantastic experience shopping at Pet Mama. Staff was very friendly, knowledgeable and took the time to talk about my cat's needs which is a rarity nowadays. Great store, good selection of high quality foods and some offerings from the UK and Italy I haven't seen before.

Very knowledgeable staff, a squeaky clean store that carries various brands of pet food and accessories. They also offer a rewards program which is quite unique and can save the customer some $$.Their free same day delivery service was prompt and came on time. 11/10 would recommend Pet Mama!!